I'm stuck in LA, because my AA FLIGHT 1927 on February 3rd was cancelled! I am really dissatisfied!!! I was not provided a definitive remedy concerning why my flight was cancelled.
I'm sorry to claim that our expertise for the AA counter in Newark was under stellar – Of The 2 shopper service reps in the counter aiding passengers checking in, one devoted her the perfect time to ONLY First-class passengers, and the opposite lady seemed to do as tiny as you possibly can – also hectic worrying about what Absolutely everyone else was carrying out – all other than what she could BE doing! As the line grew for a longer period, the fewer intrigued she grew to become, and her Perspective was horrific – It took us much less time for you to get for the Airport than it did standing in line to check in! (around one hour with only four folks before us). By the point we stepped up to the counter – a whole new representative acquired on board – we had to “serene ourselves down†– it is possible to picture how the opposite forty or so persons began to truly feel behind us! While you continuously attempt to tell us, you “treatment†regarding the passenger, and this specific could use some attitude adjustment – or find her Yet another posture!
Ps I also mailed a complaint to AA by way of their wed website and made an effort to take care of this situation and I never ever acquired a response. Just A different fictitious game furnished you by American
I just acquired off the cell phone with Connie Sanders inside the DFW Business. I questioned for her identify for the reason that she was so type and helpful to us. I have hardly ever encountered somebody so helpful and caring. If your Reps may very well be like her you would have a fantastic airline.
My Mom experienced a worst expertise with AA flight.my Mom is 81 yrs.aged Girl who doesn't communicate English.We requested wheelchair help due to her arthritis as well as a language issue.We experienced reconfirmed out ask for just before her departure and a few days just before all together 4 instances.At DFW airport she needed to change aircraft.She received from the plane and was instructed to watch for a wheelchair aid.After waiting around long time no one arrived to help her.As a consequence of not obtaining a wheelchair assistance in time she missed her connecting plane to N.J.Somehow she regulate to acquire a plane although not until finally subsequent early morning.Agent was helping her to generate an arrangement for her to remain overnight for the Airport.
I will never be use AA once more!! I booked a flight for me and my son to join our family on trip. Lengthy Tale shorter anything arrived up and we're not able to go at this time. I named your company with over a months detect. Canceled the struggle with telephone rep John; who was quite well mannered. He didn't say just about anything about the quantity of cost I could be arise for canceling the flight. I named again to talk to about the demand and I had been explained to that I could well be cost $two hundred by AA and $fifty with the resource I utilized to reserve the flight for every human being. That I would've a $15 credit history per person… I asked to speak to her supervisor and Michelle Morgan was the person I future talked to. She was no help, I questioned to talk to her supervisor and she or he said that there was not one person earlier mentioned her. I explained to her which i was guaranteed that there was anyone above her. At last she mentioned that I could head over to The client relations Website-website. Yet again I requested her 2 times for her supervisor’s title and he or she replied client relations. I yet again instructed her I preferred the identify of her direct supervisor, the person who she described to…the title specified was Jalia Elisidi .
I used to be scheduled for the flight leaving Ronald Reagan Airport to Columbus Worldwide Airport nowadays, boarding at 2:42 departing at three:50. Me and 3 others , sitting in the assigned gate, never heard the boarding announcement. After we recognized individuals ended up boarding went on the gate and ended up turned away. It was three:04 PM when we had been explained to this. Intellect why not try this out you the gate just closed two minutes prior and we sat and viewed the aircraft front of us for an additional 20 minutes. People were being nonetheless dropping off bags and boarding the aircraft . When asked why we could’t board the plane, we ended up chastised with the employees for not listening. The gate was crowded, and noisy. I can inform you we couldn't hear your staff members.
The first thing I recognized was the Aircraft by itself because I have truly worked On this industry. The primary aircraft I had been on wasn't even designed in the united states and was so in Brazil before I had been even born.
My relatives just traveled from Boston MA to Charlotte NC and experienced a Terrible expertise boarding the airplane. Equally my little ones have disabilities and we ended up designed to board the aircraft past. I am not delighted with how your airline treats small children with disabilities. A policy alter should be designed.
WOW! Wanting to get to your consumer service Section through cell phone is impossible!! I tried a few different variety and a single was disconnected!! One number I had been prompted to simply call attempted to have me buy – not linked flight services. I think I will have to return to United.
I am a disabled veteran who's got to employ crutches which was really difficult for me. I had particularly booked a flight that only had just one prevent to make certain I might be capable of make the trip.
I approached the agent with the identify of “Susan A†and greeted her by using a “Good Morning!†Her response was a blank stare like I'd no small business currently being there then a glare Once i questioned her if she was readily available.
Flight out of Ft Lauderdale at 5pm connecting to Charlotte NC at 6:30pm. The primary flight remaining forty five minutes late making us overlook our connecting flight to Harrisburg, Pa. Advised the subsequent flight could be at midnight so we wait till then (I'm with my disabled eighty four 12 months outdated mother) At midnight we are explained to the flight was cancelled, there have been no hotels accessible and the next flight was twelve the next day.
( Ongoing from remark 191) Furthermore, we had to acquire Yet another day of our vacation to return for the airport three days later to get the vehicle we had reserved. Once we arrived for our return flight to Charlotte on 12/five/2015, we boarded flight 875, and among our suitcases evidently hardly ever designed it onto the airplane and was remaining in Aruba. When we boarded our connecting flight to Boston, I was checked in and introduced to enter the jetway. Although I had been heading onto the jetway, I was informed I required to return and wait around from the wall while some handed me by. I used to be advised I necessary to “consolidate†my belongings. I had a wallet purse all around my neck from my body that steps 3 inches by five inches. I had been explained to I needed to take it off my human being and spot it within a canvass bag I had. Do you think you're really serious???? On board flight 1783, we ended up approached by one of the rudest stewardesses I've ever encountered in my daily life named Sheila. This aircraft was distinct from another planes we had been on, and our “extra home†seating evidently would not enable us to put our private products under the seat in front of us.